Return and Exchange Policy

• Non-Returnable Items: Due to the perishable nature of fermented drinks and the fact that damaged packaging cannot be repackaged or resold as quality goods, delivered quality goods cannot be returned.

• Order Refusal: If you wish to refuse your order, please contact us immediately within 24 hours of purchase—before the order is dispatched. Notification must be sent urgently to the Seller via the contact details provided below.

• Quality Issues: For issues regarding the quality of goods or order discrepancies, please contact us immediately at +370-615-55815 or email us at info@bactohouse.eu.